What Families Want from Nursing Home Reform Post-COVID: No More Lockdowns and a Seat at the Table

To move forward, besides private rooms and private bathrooms, we need to get to smaller buildings along the lines of the Green House Project, or something that is more individually based — so also the staff then becomes more personally tied, because they’re not taking care of 50 residents. There’s 10 or 12 in a house. We’re going to see more consistency of care, which is going to bring more quality of care. And in the end, that’s what we need for our loved ones: quality of care.

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  • “There is always going to be a portion of people who require maybe a more intensive level of care and also always a proportion of people who would prefer to receive care in a communal setting. How are you setting yourself up to be that provider of choice in a market where maybe there’s less global demand for nursing home beds, but people want privacy, people want to really know their caregivers?”

  • “The evidence so far is that the staff is significantly more engaged with residents, avoidable hospitalizations and readmission rates are lower, and family satisfaction is higher. Perhaps most surprising to those who focus on costs, both interventions saw operating margins and market position tick up.”

  • “Most people with ALS want to stay home rather than suffer the indignity of moving to a traditional nursing home. I hope for a world in which the Leonard Florence Center for Living is the standard of care in America.”

  • “We have seen significant positive outcomes with this model of care, and I really think it is the empowered staff and the meaningful life focus that we have at the Green House home that contributes to keeping our staff, having our staff engaged, and really having them feel like they are the key in that relationship.”