Reflections from the Director: Changing Times / Changing Measures / Changing Behavior

2013-06-11T01:27:09-04:00June 11th, 2013|Categories: Blog|Tags: , , , , , |

Changing performance metrics can catalyze a dramatic improvement. I recall the story of Walgreens in the book “Good to Great” by Jim Collins. Collins and his research team describe Walgreens as nothing more than a [...]